Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. Returns must be sent with the same carrier and the same insurance conditions. For returns from abroad, customs duties and/or other fees paid by the buyer will not be refunded. Return customs duties are the responsibility of the customer making the return.

To start a return, please contact us at contact@sinapango.com. Returns must be sent to the following address: Sinapango, Cristina Ortega, 23 rue de Beaune, 75007 Paris, France.

You can always contact us with any return questions at contact@sinapango.com.

Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14-day cooling-off period For online purchases, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at contact@sinapango.com